Returning unused products
In case you purchased the wrong product or ordered too much for your project, we will happily refund any unopened items. We can accept returns of products within 30 days of purchase as long as they are unused and resellable. The original packaging must be intact with no visible damage or tampering.
Once we have received the returned items, our team will inspect all packages to ensure they are in resellable condition, then your refund will be processed to the same method of payment you used for the purchase.
If any returned items are determined to be in unsuitable condition for restocking, The Home Insulation Team will be unable to process your refund however we will notify you immediately by phone or email. You will have the option for us to ship the items back to you at your cost, or we can hold the items for you to pick up from our warehouses in Welshpool (Perth) or Mawson Lakes (Adelaide).
Request a return
Please contact us on firstname.lastname@example.org to arrange for a return process to be initiated.
If you require for items to be picked up by us, a freight cost of $99 will be charged to you and can be deducted from the amount to be refunded.
Alternatively, you can drop the items back to our warehouses for returns processing. Our team will arrange a time in advance.
Processing time for a return
You should expect to receive your refund within four weeks of giving your package to the return shipper however in many cases you will receive a refund quicker. This time period factors in the transit time for us to:
- receive your return from the shipper (5 to 10 business days)
- the time it takes us to process your return once we receive it (3 to 5 business days)
- the time it may take your bank to process our refund request (5 to 10 business days).